Return & Refund

RETURN POLICY:

• 30-day returns
  
  If you are not entirely satisfied with your purchased items, you could return/exchange them for a refund within 30 days. (from the date you received the package)

• Submit a return request
  
  You need to submit a return request to customer service via service@monstervalley.com. After receiving our confirmation, you’ll get a return address. Please prepare your package with an order number, tracking number & contact info and send it to the correct address, so your refund will be processed correctly and quickly.
  
  

• Process your refunds
  
  When your return package has been delivered to our return address, we will check if the package meets our return conditions, if it does, a refund will be transferred to the payment method you used for your original order as soon as possible. Please check your payment account, the refunds will be transferred within 7-15 business days.

 

     PLEASE NOTE:

• The items must be unworn, unwashed, undamaged, unaltered, and in the original packaging with the original product label tags.
• Swimwear, underwear, and custom items are non-refundable.
• We do not accept items that are sent back without submitting a return request.
• The original shipping fee of your order is non-refundable.
• For the return, please use your own shipping method and at your own cost.

     ORDER CANCELLATION:

• We offer a full refund if the order is canceled without shipping.

• You should submit an order cancellation request here or send an order cancellation request to our customer service team via service@monstervalley.com. 
• After receiving your order cancellation request, we will cancel the order and process a refund to your payment method quickly.